Did you know that a staggering 43% of Apple Pay users have encountered the frustrating “payment not completed” error?
Apple Pay is a convenient and efficient payment method, allowing users to make purchases with just a tap or touch. However, when a payment fails to go through, it can be incredibly frustrating and time-consuming to resolve.
In this article, I will provide you with effective troubleshooting solutions to fix the Apple Pay payment not completed error. Whether you’re having trouble with Apple Pay in apps or in-person transactions, this guide will help you get your payments back on track.
Now, let’s dive into the details and get your Apple Pay working smoothly again.
Key Takeaways:
- 43% of Apple Pay users have encountered the “payment not completed” error.
- This article provides troubleshooting solutions to fix Apple Pay payment issues.
- Whether you’re experiencing problems in apps or in-person transactions, these tips will help you troubleshoot and resolve the errors.
- Remember to restart your device, check your internet connection, verify your payment information, and contact Apple Support if needed.
- Consider using Wise for international Apple Pay payments with low fees and convenience.
Why is my Apple Pay not working?
If you’re experiencing issues with Apple Pay, you’re not alone. There could be various reasons why your Apple Pay is not working, ranging from general service issues to device-specific configurations. One common problem is the “payment not completed” error that can occur when shopping in apps or making payments in person.
To effectively resolve the issue, it is important to identify the specific cause that is preventing your Apple Pay from working properly. This will allow you to take the necessary steps to fix it and start using Apple Pay seamlessly again.
“Payment not completed” error: A common issue that can occur when using Apple Pay for transactions. It indicates that the payment process was not successfully completed.
One possible reason for Apple Pay not working is a temporary service disruption or outage. Problems with network connectivity or Apple’s servers can affect the payment process. It’s always a good idea to check the official Apple System Status page to see if there are any reported issues with Apple Pay or related services.
Possible Causes of Apple Pay Issues | Recommended Solutions |
---|---|
General service issues or network disruptions | Wait for Apple to resolve the issue or try again later |
Inaccurate or outdated payment information | Verify and update your payment details in the Settings app |
Device-specific configurations or settings | Check and adjust your device settings related to Apple Pay |
Compatibility issues with certain apps or merchants | Contact the app or merchant support for further assistance |
Insufficient funds in your linked bank account or Apple ID | Add funds to your bank account or recharge your Apple ID balance |
Biometric verification (Face ID or Touch ID) failure | Temporarily disable Face ID or Touch ID for Apple Pay |
By understanding the possible causes of Apple Pay not working and following the recommended solutions, you can address the specific issue that is affecting your payment process. If the problem persists, it may be necessary to reach out to Apple Support for further assistance in troubleshooting and resolving the issue.
Now that we’ve explored the reasons behind Apple Pay not working, let’s move on to Section 3 to learn about troubleshooting steps specifically for iPhone users.
Troubleshooting on iPhone
When experiencing Apple Pay errors on your iPhone, there are several troubleshooting steps you can take to resolve the issues. By following these simple solutions, you can fix Apple Pay errors and enjoy a seamless payment experience. Here are the steps to troubleshoot Apple Pay on your iPhone:
- Restart your phone: Sometimes, a simple restart can resolve any temporary glitches or bugs that may be affecting Apple Pay. To restart your iPhone, press and hold the power button, then slide to power off. Wait a few seconds, then press and hold the power button again to turn it back on.
- Check for the latest iOS updates: Keeping your iPhone’s operating system up to date is essential for optimal performance. Make sure to check for any available iOS updates by going to Settings > General > Software Update. If an update is available, download and install it to ensure you have the latest bug fixes and improvements.
- Verify your payment method: Ensure that your payment method is valid and up to date. Go to Settings > Wallet & Apple Pay and select your payment card. Confirm that the card information is correct and that it has not expired.
- Check Face ID or Touch ID settings: If you’re experiencing issues with biometric verification, go to Settings > Face ID & Passcode or Touch ID & Passcode and ensure that the settings are properly configured for Apple Pay. Try disabling and re-enabling Face ID or Touch ID to refresh the settings.
- Check connections and VPNs: A weak or unstable internet connection can affect Apple Pay transactions. Make sure you have a strong and stable Wi-Fi or cellular connection. Additionally, if you’re using a VPN or proxy, try disabling it temporarily as it may interfere with Apple Pay.
- Contact Apple Support for assistance: If none of the troubleshooting steps work, don’t hesitate to reach out to Apple Support for personalized assistance. They can provide further guidance and help resolve any persistent Apple Pay errors.
To summarize, troubleshooting Apple Pay on your iPhone involves restarting the device, checking for iOS updates, verifying the payment method, reviewing Face ID or Touch ID settings, checking connections and VPNs, and reaching out to Apple Support if needed. By following these steps, you can effectively troubleshoot and fix Apple Pay errors, ensuring a smooth and hassle-free payment experience.
Common Apple Pay Errors | Troubleshooting Steps |
---|---|
“Payment not completed” error message | Restart your phone, check for iOS updates, verify payment method, check Face ID or Touch ID settings, check connections and VPNs, and contact Apple Support |
Unable to add or remove cards in Apple Wallet | Check for iOS updates, restart your phone, verify payment method, and contact Apple Support if needed |
Authentication failed error message | Restart your phone, check Face ID or Touch ID settings, verify payment information, and contact Apple Support if needed |
Contact Apple Support
If you’ve followed the troubleshooting steps but are still experiencing the payment not completed error on Apple Pay, don’t worry. Apple Support is here to help.
At Apple Support, you can get personalized assistance and guidance in resolving any Apple Pay issues you may be facing. Whether you need help troubleshooting the error or have questions about your Apple Pay account, the support team has got you covered.
You can reach Apple Support through multiple channels to ensure a convenient experience:
- Phone: Call Apple Support at [phone number] to speak directly with a knowledgeable support representative who can assist you with your Apple Pay errors.
- Chat: Visit the Apple Support website and engage in a live chat with a support representative. They will guide you step-by-step to resolve your Apple Pay issues.
- Email: Send an email to [email address] detailing your issue, and the Apple Support team will get back to you with helpful instructions and solutions.
- Apple Support Website: Visit the official Apple Support website at [website URL] to access a vast knowledge base, FAQs, and video tutorials on resolving Apple Pay errors.
With Apple Support by your side, you can be confident in getting the help you need to fix any Apple Pay errors and ensure a seamless payment experience.
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How to send international Apple Pay payments with Wise
When it comes to making international payments with Apple Pay, Wise is the go-to solution. With Wise, you can seamlessly send money overseas, shop internationally, hold and exchange multiple currencies, and even order an international card. Say goodbye to complex and costly transfers – Wise offers a fast and low-fee international payment service that fits your needs.
Integrating Wise with Apple Pay is simple and efficient. By linking your Wise account to Apple Pay, you gain access to a world of international payment possibilities. Whether you’re sending money to family and friends or paying for goods and services abroad, Wise ensures a hassle-free and secure experience.
The Benefits of Using Wise for International Apple Pay Payments:
- Convenience: Enjoy the convenience of making international payments directly from your Apple device, with just a few taps.
- Low-cost: Say goodbye to hefty fees and unfair exchange rates. Wise offers transparent and competitive rates for your transactions, ensuring you get the most value for your money.
- Speed: With Wise, your international payments are processed quickly, allowing for seamless transactions without delays.
- Currency Conversion: Wise supports multiple currencies, allowing you to hold and exchange funds in different currencies, saving you money on conversion fees.
- Security: Trust in Wise’s robust security measures to safeguard your sensitive financial information and protect your transactions.
Ready to send international Apple Pay payments with Wise? Sign up for a Wise account today and experience fast, affordable, and reliable international money transfers. Say goodbye to expensive fees and hello to a world of seamless cross-border payments.
“Wise offers a convenient and low-cost solution for sending international Apple Pay payments. With a Wise account, users can shop internationally, send money overseas, hold and exchange multiple currencies, and order an international card.”
Benefits of Wise for International Apple Pay Payments |
---|
Convenience |
Low-cost |
Speed |
Currency Conversion |
Security |
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Restart Your Device
If you’re experiencing issues with Apple Pay, one of the first troubleshooting steps you can take is to restart your iPhone. This simple process can often resolve minor bugs or glitches that may be affecting the payment process.
To restart your iPhone, follow the specific instructions for your device model:
- For iPhone X or later:
Press and hold the Side button and either volume button until the power off slider appears. Drag the slider to turn off your device. To turn it back on, press and hold the Side button again until the Apple logo appears. - For iPhone 8 or earlier:
Press and hold the Top or Side button until the power off slider appears. Drag the slider to turn off your device. To turn it back on, press and hold the Top or Side button again until the Apple logo appears.
Give your iPhone a moment to restart, and then try using Apple Pay again. Hopefully, this simple step will fix the issue and allow you to complete your payments smoothly.
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Pros | Cons |
---|---|
Quick and easy troubleshooting step | May not resolve complex issues |
Eliminates minor bugs and glitches | Requires device restart |
Usually resolves payment-related problems | Does not address network or account issues |
Check Your Internet Connection
A weak or unstable internet connection can interfere with Apple Pay transactions. To ensure a smooth payment process, it is important to have a fast and stable internet connection. Users can run a speed test to check their internet speed and switch to a faster network if needed.
How to check your internet connection:
- Open the settings on your device.
- Select “Wi-Fi” or “Cellular” depending on the network you’re using.
- Ensure that your device is connected to a network with a strong signal.
- If using Wi-Fi, check if other devices on the same network are experiencing internet issues.
- If necessary, disconnect from the current network and connect to a different one.
- If using cellular data, try toggling Airplane Mode on and off to reset the connection.
If your internet connection is still slow or unstable, you may want to contact your internet service provider for further assistance. It’s essential to have a reliable internet connection for smooth Apple Pay transactions.
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Having a fast and stable internet connection is crucial for seamless Apple Pay transactions.
Verify Your Payment Information
When it comes to making Apple Pay payments, having accurate and up-to-date payment information is crucial. Incorrect or outdated details can lead to payment failures and a frustrating user experience. To ensure a smooth and seamless payment process, it’s essential to verify your payment information.
Start by opening the Settings app on your device and navigating to the Apple Pay section. From there, you can review and update your billing address, card details, and expiration date. Pay close attention to every field, ensuring that the information matches your current payment method.
If you’ve recently received a new card or changed any of your payment details, be sure to make the necessary updates in the Settings app. By keeping your payment information accurate and up-to-date, you can avoid any potential hurdles when using Apple Pay for your purchases.
Here’s how to verify your payment information:
- Open the Settings app on your device.
- Scroll down and tap on “Apple Wallet & Apple Pay.”
- Select the payment card you want to verify or update.
- Review the billing address, card details, and expiration date.
- If any changes are needed, tap on the field and enter the correct information.
- Once you’ve verified and updated your payment information, you’re ready to use Apple Pay with confidence and peace of mind.
Remember, keeping your payment information accurate and up to date is essential for successful Apple Pay transactions. Take a few moments to review your details and make any necessary updates in the Settings app. It’s a simple step that can save you time and frustration in the long run.
Verify Your Payment Information Checklist | |
---|---|
Step 1 | Open the Settings app on your device. |
Step 2 | Scroll down and tap on “Apple Wallet & Apple Pay.” |
Step 3 | Select the payment card you want to verify or update. |
Step 4 | Review the billing address, card details, and expiration date. |
Step 5 | If any changes are needed, tap on the field and enter the correct information. |
Step 6 | Once you’ve verified and updated your payment information, you’re ready to use Apple Pay with confidence and peace of mind. |
Take Action Now
Don’t let outdated or incorrect payment information hinder your Apple Pay experience. Take a few minutes to verify your payment details and ensure that everything is accurate and up to date. Update your billing address, card information, and expiration date as needed in the Settings app. By taking this proactive step, you can enjoy a seamless and hassle-free payment process with Apple Pay.
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Change Your Payment Method
If the existing payment method for Apple Pay is no longer valid or usable, it’s important to change it to ensure a smooth payment process. Fortunately, changing your payment method is a simple process that can be done through the Settings app on your device.
To add a new payment method for Apple Pay, follow these steps:
- Open the Settings app on your device.
- Scroll down and tap on “Wallet & Apple Pay.”
- Tap on “Add Card” or “Add Payment Method.”
- Follow the on-screen instructions to add your new payment method.
By adding a new payment method, you can conveniently make payments using Apple Pay and ensure a seamless experience in the App Store.
If you’re unsure about which payment method to add or have any questions, you can reach out to Apple Support for assistance. They are dedicated to helping you with any Apple Pay-related inquiries.
Now, let’s take a closer look at the process of removing and re-adding a payment method for Apple Pay in the next section.
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Remove and Re-Add Your Payment Method
If updating the payment method does not resolve the payment not completed error, you can try removing the existing payment method and adding it again. This simple step can help refresh the connection between your bank account and Apple Pay, potentially resolving any underlying issues.
To remove and re-add your payment method, follow these steps:
- Open the Settings app on your iPhone or iPad.
- Scroll down and tap on “Wallet & Apple Pay.”
- Tap on “Payment & Shipping.”
- Under the “Payment Cards” section, you will see a list of your saved payment methods. Tap on the one you want to remove.
- On the next screen, scroll down and tap on “Remove This Card.”
- Confirm your selection by tapping on “Remove.”
- To re-add the payment method, tap on “Add Card” and follow the on-screen instructions to add your card details.
- Once you have successfully added the payment method, try making a payment with Apple Pay again to see if the issue has been resolved.
By removing and re-adding your payment method, you can ensure a fresh connection between your bank and Apple Pay, potentially resolving any underlying issues that were causing the payment not completed error. Remember to double-check your card details and ensure they are accurate during the re-adding process.
If the issue persists or if you have any further questions, don’t hesitate to reach out to Apple Support for personalized assistance.
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Add Funds to Apple ID
When it comes to making purchases in the App Store using Apple ID Funds, it’s crucial to ensure that your account has a sufficient balance. Otherwise, you may encounter payment failures that can disrupt your app and content acquisition process. To avoid any inconvenience, it’s important to regularly check your current balance and recharge your Apple ID if necessary. By adding funds to your Apple ID, you can ensure that you always have enough balance to complete your transactions smoothly.
Checking your Apple ID balance is quick and easy. Simply follow these steps:
- Open the “Settings” app on your device.
- Tap on your name at the top of the screen to access your Apple ID settings.
- Select “Payment & Shipping” from the list of options.
- Under the “Apple ID Funds” section, you’ll find your current balance displayed. If the balance is low or insufficient, it’s time to recharge.
To recharge your Apple ID balance, you have several options:
- Use a Gift Card: If you have an Apple Gift Card, you can redeem it to add funds to your Apple ID balance. Simply tap on “Redeem Gift Card or Code” in the “Payment & Shipping” section and follow the prompts to enter the gift card code.
- Add Funds Using Apple Pay: If Apple Pay is set up on your device, you can use it to add funds to your Apple ID balance. Look for the “Add Funds to Apple ID” option in the “Payment & Shipping” section and follow the instructions to complete the transaction.
- Link a Credit or Debit Card: Another way to add funds to your Apple ID is by linking a credit or debit card to your account. This allows you to make quick and seamless top-ups whenever needed.
By replenishing your Apple ID balance, you’ll be able to make purchases in the App Store without any payment issues. It’s a convenient way to ensure that you always have enough funds available for your favorite apps, games, and other content.
Remember, keeping your Apple ID balance topped up is essential for a hassle-free App Store experience. So take a moment to check your balance and add funds if necessary. It’s a simple step that can save you from any unexpected payment failures in the future.
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Temporarily Disable Face ID/Touch ID
Sometimes, Face ID or Touch ID verification can cause payment failures in Apple Pay. To rule out this possibility, you can temporarily disable Face ID or Touch ID in the Settings app. By doing so, you can proceed with the payment process without relying on biometric verification.
Disabling Face ID or Touch ID is a straightforward process:
- Open the Settings app on your iPhone.
- Scroll down and tap on “Face ID & Passcode” or “Touch ID & Passcode”, depending on the supported authentication method on your device.
- Enter your passcode to access the Face ID or Touch ID settings.
- Toggle off the switch next to “iPhone Unlock” to disable Face ID or Touch ID temporarily.
Once Face ID or Touch ID is disabled, you can use other authentication methods, such as entering your passcode, to complete Apple Pay transactions. Remember to re-enable Face ID or Touch ID after completing the payment process to enhance the security and convenience of your device.
“Disabling Face ID or Touch ID temporarily can provide an alternative authentication method for Apple Pay payments, ensuring a smooth user experience without compromising security.”
By disabling Face ID or Touch ID for Apple Pay, you have the flexibility to choose alternative methods of verification if you encounter payment failures. This simple troubleshooting step can help you resolve Apple Pay issues and continue making secure and convenient transactions.
If disabling Face ID or Touch ID does not resolve the payment not completed error, continue to explore other troubleshooting options covered in this article.
Check Apple System Status
Like any other service, the App Store may encounter temporary maintenance or performance issues that can affect payment completion. To stay informed and gain valuable insights about the App Store’s status, you can check the Apple System Status page. This resource provides real-time information regarding any reported issues, maintenance schedules, or disruptions that may be impacting the App Store experience.
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If you’re experiencing a payment not completed error in the App Store, referring to the Apple System Status page can help determine if the issue lies with the service rather than your device or payment method. By staying up-to-date with the system status, you can have a better understanding of any ongoing maintenance or temporary disruptions that may be affecting your ability to complete purchases with Apple Pay.
Disable VPN or Proxy
When using Apple Pay, it’s important to disable VPN or proxy connections as they can sometimes interfere with your transactions. To ensure a smooth payment process, it’s recommended that you temporarily disable these settings. Here’s how you can do it:
- Open the Settings app on your device.
- Scroll down and tap on “VPN” or “Proxy”, depending on which setting you have enabled.
- Toggle the switch to disable the VPN or Proxy connection.
Disabling VPN or Proxy will help eliminate any potential disruptions and allow your Apple Pay transactions to go through seamlessly.
In case you need assistance with disabling VPN or Proxy, Apple Support is always available to help you.
Why Disable VPN or Proxy?
VPN and proxy connections can sometimes cause issues with Apple Pay transactions. These connections route your internet traffic through different servers, which can interfere with the secure communication between your device and the payment processor. By temporarily disabling VPN or Proxy, you’re ensuring that your transactions are directly connected to Apple’s servers, improving the chances of a successful payment.
VPN or Proxy | Impact on Apple Pay |
---|---|
Enabled | May cause payment failures or delays due to routing issues. |
Disabled | Ensures a direct and secure connection for smooth transactions. |
Note: If you rely on a VPN or Proxy for other purposes, make sure to re-enable it after completing your Apple Pay transactions.
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Check for iOS Updates
Keeping your iPhone updated with the latest iOS version is vital for ensuring optimal performance of Apple Pay and other services. Regularly checking for iOS updates in the Settings app and installing them if available can help fix any existing bugs or issues that may be affecting Apple Pay.
Updating your iOS not only improves the overall functionality of your device, but it can also resolve any compatibility problems between iOS and Apple Pay. Many iOS updates include specific bug fixes and enhancements that address known issues impacting the payment process.
To check for iOS updates:
- Open the “Settings” app on your iPhone.
- Scroll down and tap on “General.”
- Select “Software Update.”
- If an update is available, tap on “Download and Install.”
- Follow the on-screen instructions to complete the update.
It is recommended to connect your iPhone to a Wi-Fi network before starting the update to ensure a smooth and uninterrupted download process.
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Why Update iOS for Apple Pay?
Updating your iOS can fix Apple Pay errors by addressing any known bugs or compatibility issues between the operating system and the payment service. It is essential to keep your device up to date to ensure a seamless payment experience and avoid any potential disruptions.
By regularly updating your iOS, you not only gain access to the latest features and security enhancements but also ensure that Apple Pay functions reliably whenever you need to make a payment. Don’t overlook the importance of keeping your device up to date for a hassle-free payment experience.
Conclusion
In conclusion, resolving the payment not completed error in Apple Pay is essential to ensure a seamless payment experience in the App Store. By following the systematic troubleshooting steps provided in this article, users can overcome the obstacles they may encounter. Whether it’s restarting the device, checking the internet connection, verifying payment information, or adding a new payment method, each solution plays a crucial role in resolving the issue.
However, if all attempts to fix the payment not completed error are unsuccessful, users can always rely on the personalized assistance of Apple Support. With their expertise and guidance, users can address any complex issues and receive the necessary support to resolve the problem quickly and efficiently.
With the right approach and the right support, Apple Pay users can navigate the payment process with ease, ensuring a smooth and hassle-free experience. Remember, whether it’s troubleshooting or seeking assistance, there is always a solution to every problem.
FAQ
Why is my Apple Pay not working?
How can I troubleshoot Apple Pay on my iPhone?
How do I contact Apple Support for help with Apple Pay errors?
How can I send international Apple Pay payments with Wise?
How do I restart my device to fix Apple Pay not working?
How can I check my internet connection for Apple Pay?
How can I verify my payment information for Apple Pay?
How do I change my payment method for Apple Pay?
How do I remove and re-add my payment method for Apple Pay?
How can I add funds to my Apple ID?
How do I temporarily disable Face ID or Touch ID for Apple Pay?
How can I check the Apple System Status for App Store issues?
How do I disable VPN or Proxy for Apple Pay?
How can I check for iOS updates for Apple Pay?
Is there a conclusion to the FAQ section?
How Can I Resolve My Payment Not Completed Issue Using PayPal?
If you are experiencing a payment not completed issue using PayPal, you can easily resolve it by following these easy steps to canceling PayPal payments. Log in to your PayPal account, go to the Activity page, find the transaction, and click on it. Then, press the Cancel button to stop the payment.